Warranty Terms and Conditions

Warranty Terms and Conditions - StorEase Storage Systems

This extended warranty only covers Stefani Australasia's (“Stefani”) products (collectively “Products”), and does not extend to products, which you have selected outside our Product range.

This warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Products and does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abuse, misuse, maltreatment, abnormal stress or strain, harsh or adverse weather conditions, including excessive weight loading, or neglect of any kind of the Products.

This warranty for the Products commences from date of purchase or for new buildings on the date of handover for the relevant period set out in the warranty application form.

In addition to this extended warranty, certain legislation (including the ACL) may give you certain rights which cannot be excluded, restricted or modified, this extended warranty must be read subject to such legislation and nothing in this warranty has the effect of excluding, restricting or modifying those rights. warranty claims

To make a warranty claim, the following documentation must be posted to Stefani:

  • Proof of Purchase (“POP”);
  • Handover documentation for new homes,
  • Your contact details.

If the cost of returning any defective parts is unreasonable, please contact Stefani on the telephone number listed below so that, if appropriate, we can arrange a collection.

Stefani Australasia contact details are as follows:





Warranty Conditions

Note: The warranty only applies to the original owner and is not transferable.

Should any warranty claim be made and attended to by a Stefani authorised Service Agent and that in the opinion of the Service Agent or Stefani, the problem was from faulty installation or use of the Products in conjunction with products of another manufacturer or from some other cause other than a manufacturing defect of the goods for which Stefani is responsible. Stefani Australasia PTY LTD reserves the right to charge a service fee for each service staff attending the premises where Products have been installed.

As part of Stefani’s commitment to continuous improvement, Stefani reserves the right to make changes to its Products at any time.

Stefani requires adequate access to Products, fittings and fixtures to undertake extended warranty repairs. Stefani will not be responsible for any consequential damage or costs where adequate access to Product fittings & fixtures is not accessible.

Stefani reserves the right to provide minor components as ‘Parts Only’ to the customer.